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SupportAssist Enterprise Version 1.0 User's Guide

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Automatic update

The types of SupportAssist Enterprise updates that are available is as follows:
  • SupportAssist Enterprise application update — Upgrades the SupportAssist Enterprise application with additional capability, protocol support, usability enhancements, and patches to fix existing issues.
  • Policy files update — Defines SupportAssist Enterprise alert handling and case creation. By updating this file, SupportAssist Enterprise will have optimized case management as per the latest Dell definitions.
  • Product support files update — Defines the Dell devices and operating systems that are compatible with SupportAssist Enterprise. By updating this file, SupportAssist Enterprise will be able to connect to, and collect data from more device models.

By default, automatic update is enabled for the SupportAssist Enterprise application, policy files, and product support files. This ensures that SupportAssist Enterprise is automatically updated whenever an update is available. You can choose to enable or disable the automatic update of a specific component based on your preference. For instructions to enable or disable automatic updates, see Enabling or disabling automatic updates.

NOTE: Dell recommends that you enable automatic update to ensure that SupportAssist Enterprise is up-to-date with the latest features and enhancements.
The SupportAssist Enterprise application checks if any updates are available, every Monday at 11 a.m. (date and time as on the server where SupportAssist Enterprise is installed):

  • If updates are available and automatic updates are enabled, the updates are downloaded and automatically installed in the background.

  • If updates are available, but automatic update is disabled, the update available banner is displayed at the top of the page. You can click Update now to allow SupportAssist Enterprise to download and install the latest updates.

NOTE: After the updates are downloaded and installed, an update successful message is displayed. To view and use the latest updates and enhancements, you must refresh the SupportAssist Enterprise user interface.
Information about the SupportAssist Enterprise update is logged in the log file available at the following location based on the operating system where SupportAssist Enterprise is installed:
  • On Windows — C:\Program Files\Dell\SupportAssist\logs
  • On Linux — /opt/dell/supportassist/logs

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