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SupportAssist Enterprise Version 1.0 User's Guide

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Configuring SMTP server settings

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

If your company utilizes an SMTP server (email server), Dell recommends that you configure the SMTP server settings in SupportAssist Enterprise. Configuring the SMTP server settings enables SupportAssist Enterprise to send maintenance mode, device status, and network connectivity status email notifications through the SMTP server.
NOTE: You will not receive certain device status and connectivity status email notifications in the following situations:
  • The SMTP server settings are not configured in SupportAssist Enterprise.
  • The SMTP server credentials (user name and password) you have provided in SupportAssist Enterprise are incorrect.
  • If you have configured SupportAssist Enterprise to send email notifications over Secure Socket Layer (SSL), but the SSL certificate of the SMTP server has expired.
  • The SMTP server port configured in SupportAssist Enterprise is blocked by any other application.

Steps

  1. Point to Settings and click SMTP Settings.
    The SMTP Settings page is displayed.
  2. Select Enable Email Notification.
  3. Provide the following information in the corresponding fields:
    • Host Name/IP address — the host name or the IP address of the SMTP server
    • Port— the port number of the email server
  4. If the SMTP server requires authentication for sending emails, select Requires authentication.
  5. Type the user name and password in the corresponding fields.
  6. To send email notifications securely, select Use SSL.
  7. Click Apply.

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