SupportAssist Enterprise Version 1.0 User's Guide

Configuring proxy server settings

If the server where SupportAssist Enterprise is installed connects to the Internet through a proxy server, you must ensure that the proxy settings are configured in SupportAssist Enterprise. You must also ensure that the proxy server settings are updated in SupportAssist Enterprise, whenever the settings of the proxy server are changed.

1. Point to Settings and click Proxy Settings.
   The Proxy Settings page is displayed.
2. Select Use Proxy Settings.
   NOTE: SupportAssist Enterprise supports Windows NT LAN Manager (NTLM) and basic proxy authentication protocols.
3. Type the proxy server IP address or name and port number in the appropriate fields.
   NOTE: If the user name and password required to connect to the proxy server are not provided, SupportAssist Enterprise connects to the proxy server as an anonymous user.
4. If a user name and password are required to connect to the proxy server, select Proxy requires authentication and then type the user name and password in the corresponding fields:
   • User Name — The user name must contain one or more printable characters, and not exceed 104 characters.
   • Password — The password must contain one or more printable characters, and not exceed 127 characters.
5. Click Apply.
   SupportAssist Enterprise verifies the connection to the proxy server by using the provided proxy server details, and displays a message indicating the connectivity status.

   NOTE: The proxy settings are saved only if SupportAssist Enterprise is able to connect to the proxy server by using the provided details.

   NOTE: If the proxy server is configured to allow anonymous authentication, the credentials you provide for the proxy server are saved, but the credentials are not validated.