SupportAssist Enterprise Version 1.0 User's Guide

The Devices page displays the devices that you have added and status of SupportAssist Enterprise functionality for each device. In the default view, the Devices page displays all the devices that you have added.

At the top of the Devices page, the navigation trail is displayed.

The following table describes the automatically generated inventory information for your supported Dell devices, as displayed in the Devices page.

Table 1. Devices pageThe following table describes the automatically generated inventory information for your supported Dell devices, as displayed in the Devices page.

Column name	Description
Check box	Use to select a device for viewing the device overview pane, or for performing certain tasks on the device. NOTE: The check box is disabled while the following SupportAssist Enterprise initiated tasks are in progress: SNMP configuration Installation or upgrade of OMSA Clear System Event Log Collection of system information immediately after an automatic support case creation and also during a manually initiated collection
Name/IP Address	Displays the following information: Device name — Displays the display name, host name, or IP address depending on the information you have provided for the device. Collection status — When a collection occurs, a progress bar and a corresponding message are displayed to indicate the status of the collection. The possible collection status messages are as follows: For a collection that you manually initiate: NOTE: When a manually initiated collection is in progress, a icon is displayed next to the progress bar. Click the icon to cancel the collection, if necessary. NOTE: You can cancel a collection only when SupportAssist Enterprise is collecting data from the device. You cannot cancel a collection while the collected data is being sent to Dell. Starting collection Collection in progress Sending collection Canceling collection For an automated collection that is initiated because a support case was created for a detected hardware issue: Starting collection for support case Collection for support case in progress Sending collection for support case NOTE: If a hardware issue is detected on a device with a Dell Basic Service contract, the automated collection is initiated. However, a support case is not created for that device. For an automated periodic collection based on the default or configured collection schedule: Starting periodic collection Periodic collection in progress Sending periodic collection NOTE: In some instances, when a collection is in progress (manual) on a device another collection (periodic) may be initiated. In such scenarios, the collection status is displayed in the following order of priority: Manual collection Support case collection Periodic collection Maintenance mode — If the device is placed in maintenance mode, the maintenance mode icon is displayed.
Model	Model of the device. For example, PowerEdge M820.
Status	Displays the status of the SupportAssist Enterprise functionality on the device, and the date and time the status was generated. The status can be categorized as follows: Informational status OK — The device is configured correctly for SupportAssist Enterprise functionality. Installing OMSA — Installation or upgrade of Dell OpenManage Server Administrator (OMSA) is in progress. Configuring SNMP — Configuring the SNMP settings of the device is in progress. Clearing System Event Log — Clearing of the System Event Log is in progress. System Event Log cleared — System Event Log has been cleared successfully. Warning status OMSA not installed — OMSA is not installed on the device. SNMP not configured; OMSA not latest — SNMP settings of the device is not configured and the OMSA version installed on the device is prior to the recommended version of OMSA for SupportAssist Enterprise. SNMP not configured — SNMP settings of the device is not configured. New version of OMSA available — A newer version of OMSA is available for installation on the device. OMSA installed, reboot the added device — Installation of OMSA is complete on the device. Restart the device for the changes to take effect. Error status Unable to add device — SupportAssist Enterprise has placed the device in the Staging group because the device did not meet certain prerequisites. For more information on the Staging group, see Predefined device groups. Unable to configure SNMP — SupportAssist Enterprise is unable to configure the SNMP trap destination of the device. Unable to verify SNMP configuration — SupportAssist Enterprise is unable to verify the SNMP configuration of the iDRAC. Unable to install OMSA — Installation of OMSA could not be completed. OMSA not supported — Installation of OMSA is not supported. Unable to reach device — SupportAssist Enterprise is unable to communicate with the device. Authentication failed — SupportAssist Enterprise cannot log in to the device. Unable to gather system information — SupportAssist Enterprise is unable to collect system information from the device. Insufficient storage space to gather system information — The server where SupportAssist Enterprise is installed does not have sufficient space to gather system information from the device. Unable to export collection — SupportAssist Enterprise is unable to process the collected system information. Unable to send system information — SupportAssist Enterprise is unable to send the collected system information to Dell. Clearing System Event Log failed — SupportAssist Enterprise is unable to clear the System Event Log or Embedded System Management logs on the device. Maintenance Mode — SupportAssist Enterprise has placed the device in automatic maintenance mode because of an alert storm. No new support cases are created while the device is in maintenance. For more information, see Understanding maintenance mode. NOTE: The error status may be displayed as a link that you can click to view a description of the issue and the possible resolution steps.

You can choose to refine the displayed devices based on the device type, device group, or other criteria. The following are the available options for refining the displayed data:

• Device Type
  • Server
  • Storage
  • Networking
  • Chassis
• Groups
  • Default
  • Staging
  • Custom groups

The Devices page also display the following panes based on your actions:

• Device overview pane — When only a single device is selected. See Device overview pane.
• Device Import pane — When you import multiple devices by using a .csv file. See Device Import pane.
• Multiple Device Collection pane — When a multiple device collection is in progress. See Multiple Device Collection pane.