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SupportAssist Enterprise Version 1.0 User's Guide

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Managing the credentials of a device group

If device types within the device group have the same credentials, you can configure common credentials for each device type within the device group.

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups and Granting elevated or administrative privileges to users.

About this task

You can use the Manage Credentials option available in the Device Groups page to configure the credentials for the different device types within a device group.
NOTE: The device group credentials override the default credentials that you provided for adding a device in SupportAssist Enterprise. When the device group credentials are configured:
  • SupportAssist Enterprise uses the device group credentials (not the default credentials) to collect system information from the device type.
  • If SupportAssist Enterprise is unable to connect to the device using the device group credentials, SupportAssist Enterprise uses the default credentials.

Steps

  1. Point to Devices and click Groups.
    The Device Groups page is displayed.
  2. Select a device group.
  3. In the Select group actions list, select Manage Credentials.
    The Manage Credentials window is displayed.
    Figure 1. Manage Credentials window
    Manage Credentials window
  4. Type the user name and password for the device type highlighted in the left pane.
  5. Click Save.
  6. If more than one device type is included in the device group, click Next.
    The next device type is highlighted in the left pane.
  7. Repeat steps 4, 5, and step 6 until you have provided the user name and password for all device types included in the device group.
  8. Click Close.

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