SupportAssist Enterprise Version 1.0 User's Guide

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Network Connectivity Test

The Network Connectivity Test page allows you to test SupportAssist Enterprise connectivity to the dependent network resources.

At the top of the Network Connectivity Test page, the navigation trail is displayed. You can click Home on the navigation trail to go to the Devices page.

The following table describes the fields displayed on the Network Connectivity Test page.

Table 1. Connectivity TestThe following table describes the fields displayed on the Network Connectivity Test page.
Field	Description
Check box	Select the appropriate check boxes to test the connectivity status you want to verify.
Test	Displays the dependent network resources that you can test. The available options are: Internet Connectivity SMTP Server Dell FTP Server Dell Upload Server SupportAssist Server
Description	Describes the purpose of each test.
Connectivity Status	Displays an icon and a message that indicates the connectivity status. The possible statuses are: Not Configured (applicable only for the SMTP Server test) — The SMTP server settings are not configured in SupportAssist Enterprise. If your company utilizes an SMTP server (email server), Dell recommends that you configure SMTP Settings in SupportAssist Enterprise. In Progress — The connectivity test is in progress. Connected — The connectivity test is successful. Error — The connectivity test is unsuccessful. NOTE: The Error status is displayed as a link that you can click to view a description of the issue and the possible resolution steps.
Last Verified	Displays the date and time the connectivity status was last verified.
Test Connectivity	Click to perform the selected connectivity tests.